Complaints Procedure

We are authorised and regulated by the Solicitors Regulatory Authority (SRA). We are committed to high quality legal advice and client care and aim to offer all our clients an efficient and effective service, and I am confident that we will do so in this case. However, if you would like to discuss how the service to you could be improved, the level of your bill, or should there be any aspect of our service with which you are not satisfied, please contact Ruth O’Neill on 020 3900 0180 and ruth@oriellaw.co.uk or by post to 107 Bell Street, London, NW1 6TL.

We have a procedure in place which details how we handle complaints and this will be immediately be sent to you.

If you would like to see a copy of our complaints procedure at any other time, please contact us and a copy of our complaints procedure will be sent to you.

We have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then you may ask the Legal Ombudsman to consider the complaint.

Referral to the Legal Ombudsman

Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of your having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within six years of the act or omission about which you are complaining occurring; or within three years from when you should have known about or become aware that there were grounds for complaint. However, the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010.

The Legal Ombudsman may be contacted by email at enquiries@legalombudsman.org.uk, on 0300 555 0333, by visiting www.legalombudsman.org.uk or by post at PO Box 6806, Wolverhampton WV1 9WJ.

If you have complained to us about breaching the SRA Code of Conduct and you are not satisfied with our response, you can report us to the SRA at www.sra.org.uk/consumers/problems/report-solicitor.

Oriel Law is authorised and regulated by the Solicitors Regulation Authority (SRA 638028)

Data Protection Policy